I can't see mine there. Is it being sent soon? Cheers!
Hi,
The sculpts are being shipped in batches,
Please be patient.
I can't see mine there. Is it being sent soon? Cheers!
Hi,
The sculpts are being shipped in batches,
Please be patient.
Hello, sad to see it came like that. Hirogen, please file a claim to the postal office, the pice was well packed. But, yes we have one extra hat for you.
I will get back to you soon
Hi Jeff, should it not be you who is filing the claim with the postal office, as the sender of the goods? Presumably part of the price you paid for the shipping included insurance against damage or non-receipt of goods (as is looking very likely in my case!), so by you filing the claim then you receive the insurance money for the sculpt that then allows you to cast a replacement for the affected party? If we as the buyer have to file the claim, then presumably if we get the money back then we then have to pay you again via PayPal before you'll send a replacement, unless you are offering to send the replacements out for free?
Please can you clarify the correct course of action that we should be following in the event of damaged or lost orders, because I am a little confused now!
Many thanks,
Pete
Sorry, but I think i didnt made myself clear. Hirogen will get a replacement. No claim required
Mine was undeliverable as addressed as of 7/7 per tracking number on USPS site. I will go check in the am at my post office if it is still there. Was it returned to Cali ???
Thanks, Edward
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