[SeanJob x KatoWork] Beige Levis Jacket, Western Shirt and Slim Bootcut Jean

[marlindesign]

The bare fact is, a customer has bought an item and it has not been delivered. Tash has confirmation now that the parcel is lost. Any seller, especially shipping worldwide, should factor that there will be a small percentage of parcels that go astray.

Hindsight is a marvellous thing. Considering the purchase prices, which avid collectors happily pay, perhaps this is an unfortunate sign that you should insist on tracked, insured shipping OR be happy to bear the occasional loss.

I hope, for everyones sake, that this can be resolved amicably.

unfortunately to stop this from happening, those who try to save money on no declaration on true value and no EMS Insured shipping (as we all do!) will need to consider/factor in the cost of this on the original purchase to make sure you are covered. This seems to be the only way to cover ones self from lost packages... The situation seems unfair for both Kato/Sean & Tash75…

Kato & Sean cannot be held responsible if the item was not insured/declared to true value once it leaves their hands…
I am sure Tash75 is a valued customer of Kato & Sean, and i hope it can be sorted out!!!

 

[ashkanls]

unfortunately to stop this from happening, those who try to save money on no declaration on true value and no EMS Insured shipping (as we all do!) will need to consider/factor in the cost of this on the original purchase to make sure you are covered. This seems to be the only way to cover ones self from lost packages... The situation seems unfair for both Kato/Sean & Tash75…

Kato & Sean cannot be held responsible if the item was not insured/declared to true value once it leaves their hands…
I am sure Tash75 is a valued customer of Kato & Sean, and i hope it can be sorted out!!!

My international buyers always ask me to mark it down for taxes on this forum which I completely understand. When I do, I say then pay me as a gift and I wont be liable if that is what you want and something bad goes down. I dont know if that is what happened here but if that is the case then Kato shouldn't be made as a bad guy like some are kind of doing! If it was sent at full price with ems then some amount of insurance is applied automatically (at least in the USA it is).

 

[Peteskywalker]

Looking at all the comments I think this is most likely an issue that has been omitted by both parties and maybe it is unfair for everyone to pass blame one person. Be it Kato or Tash.

When I am posting a high value items I do the same as Ashkanls and I make the customer fully aware that if they do this and the item is lost I will not be able to claim back the cost so cannot afford to refund them.
All the people I have said this to have decided upon including full item value and paid for insurance.

Yes Tash sent payment as a gift and a low value was declared but it doesn’t seem like an effort was made to make her aware of the risks of doing so.

For order details.

1. Shipping
- USD6.00 for Registered Airmail
- or you may consider using EMS Speedpost service which is more reliable and prompt delivery ( it takes around 4~6days to USA), which will cost you USD23.00 to USA/Australia or USD27.00 to Europe (except Italy) ** The postal fee has revised since 1 Jan 2014.
- for other countries, pls ask to check the rate for yr country


2. Paypal address
- Pls pay under this PayPal address: [email protected] via the terms PERSONAL PAYMENT rather than Online Purchase, otherwise pls pay and cover the PayPal handling charges.

3. Pls marked clearly the below information in the PayPal remark:
- yr freak name
- postal address
- phone no. (for EMS delivery)
- shipment method; and
- the declared postal value for custom issue if you have any concern

There really should be a disclaimer on the above payment info explaining.

I admit I have done the same as Tash in the past just assumed that if these items were ever lost that Kato would help me out.
I think because when stuff like this happened in the past it has only been heads and really once you have paid for sculpting and molding replacement casts are cheap to make.
Whereas tailor made items are hand made per order and cost a lot to produce so I can see why Kato is reluctant to replace .
I see now this was very naive of me but it’s a mistake even I am guilty of and I have learnt a lesson from this.

In summary as stated above both parties have to accept part of the blame but currently only one (Tash) is at a loss because of this.
I think a compromise should be made on Katos part and maybe 1 shirt and 1 jacket should be sent or replacements at a third of the price.

I hope this can been be resolved in a manner that both parties feel fair eace

 

[Bullet]

Hi Pete

If this is my personal project, I will definately take care of it personally.

For my personal project, I hv mentioned that people should use EMS for more safety and reliable service. Since they will hv compensation for parcel loss. They should also buy insurance if necessary.
While if they request for low declare value so as to avoid custom tax, I will told them that means they are willing to bear their own risk. It is fair to both parties.

I hv been doing such business for years and all of you are satisfied with it right? I cannot do anything which is out of my control such as the robbery & disaster in yr country.

It seems there is a misleading that there never been any declaration of parcel lost by the post office. I hv just post the link of EMS tracking, you may have a look.

This is not fair if the parcel is being held/pending or even stolen by the government of their country (not my country) while we need to be fully responsible for their government , right?

Sean are trying hard to contact with the post offcie to deal with this matter everyday.
.

My apologies I was clearly unaware of all the details involving this particular case and should have refrained from passing comment before I had said knowledge. Sadly Tash if you asked for the parcel to be marked down in value for customs reasons (did you?) then there is very little that Kato and Sean can do. We are all guilty of this I do it all the time ask sellers to declare a lower value I may think twice next time.

It's not my business to tell you or Sean or anybody how to run your own business/affairs but a token would be in my mind the right thing to do.

 

[Peteskywalker]

I do feel that Kato did not make this decision himself and asked advice from other and this was a bad idea.

I know it will cost a lot of money for Kato to replace these but these councilors should have considered the future business and reputation it will cost him.

These items are not cheap and we all accept that but due to recent events we all have to add extra costs

Paypal fees
Insurance
Imports fees
Import tax (17% in the uk)

Finding out that if we don’t pay these we are screwed may price people out even more.

I still think Kato is a truly talented artist and would love to buy all his stuff but with these costs added I will have to me even more selective with what I buy

 

[tash75]

Is there going to be a resolution on this matter please, I am aware that UK customs may never of even received the package that they get Notifications before item even arrives into customs so the package could of been lost at at any point even Hong Kong.

 

[tash75]

Another Email from Parcel force stating they will not give me any information that it lays with the sender and country from which it was sent

Dear Natasha Wall

Thank you for your email.

Any claim for delay, loss or damage on a parcel posted via an EMS Service must be submitted by the sender with the sending Post Office in the country of origin. We have an internal system in place for use with the postal authorities in other countries and when the sender submits the claim with Hong Kong Post they will contact us through this system and we will provide them with all the information from our enquiry to assist with the claim.

I am sorry for any further inconvenience this may cause.

If you require any further information or assistance, please reply to this email showing all conversations we have had on this enquiry.

Our hours of business are Mon to Fri: 8am to 5:30pm

Kind regards


Cath Durow
Parcelforce Worldwide
Customer Service Email Team

This email and any attachments are confidential and intended for the addressee only. If you are not the named recipient, you must not use, disclose, reproduce or distribute the contents of this communication. If you have received this email in error, please contact the sender and then delete this email from your system.

Parcelforce Worldwide is a trading name of Royal Mail Group plc. Registered in England and Wales. Registered number: 4138203. Registered office at 100 Victoria Embankment, London, EC4Y 0HQ.

------ ORIGINAL MESSAGE -----
FROM: [email protected]
TO: [email protected] <[email protected]>
SENT: 14 January 2014 06:30:02 (GMT Standard Time)
I can not believe a parcel via EMS speed post just goes missing this is so causing me a lot of problems will the seller due to the length of time for this to be admitted can you update the tracking information as it still states it's in customs awaiting inspection the seller won't do anything till this says lost.

Very unhappy with this outcome and the length of time I have been asking!

On 13 Jan 2014, at 10:34, [email protected] wrote:

Dear Natasha Wall

Thank you for your email.

Please accept my apologies for any inconvenience caused.

I have checked the status of this item and our International Team contacted you 23/12/2013 and unfortunately they have declared your item missing regretfully, we are unable to accept a claim on an Import non-express item. Any claim for delay (if applicable) or loss needs to be submitted by the sender in the county of origin.

I am sorry for any further inconvenience this will cause.

If you require any further information or assistance, please reply to this email showing all conversations we have had on this enquiry.

Our hours of business are Mon to Fri: 8am to 5:30pm

Kind regards


Tracy Gregg
Parcelforce Worldwide
Customer Service Email Team

This email and any attachments are confidential and intended for the addressee only. If you are not the named recipient, you must not use, disclose, reproduce or distribute the contents of this communication. If you have received this email in error, please contact the sender and then delete this email from your system.

Parcelforce Worldwide is a trading name of Royal Mail Group plc. Registered in England and Wales. Registered number: 4138203. Registered office at 100 Victoria Embankment, London, EC4Y 0HQ.

 

[galactiboy]

The sad fact is that whenever you declare an item below it's value you are open to the risk of not being able to recover anything if it is lost or damaged.

I've been guilty of under declaring items for board members as well... but I do the same thing Pete suggested which is inform them that by doing so they are also declining insurance to the actual value they paid (or requesting a cheaper postage option that does not have insurance) and that by saving money this one way they are taking a gamble that they could lose a lot more money on the item. And I make it clear that in this case, they accept the risk, not me... and I keep a record of that communication.

I don't know if this was clearly communicated by Sean and Kato... if it isn't generally done it would certainly be a good idea to avoid any confusion in the future.

In reality under-declaring the value of an item is illegal and we all shouldn't do it... but shouldn't really speed or talk on the phone when driving but we tend not to think about it until we get a ticket :lol

 

[paul1987]

Sean tried to pm you but your inbox is full could you tell me how much for jeans and shirt shipped to the uk via speedpost and insurance would be

 

[tash75]

Please Kato, have a heart i did buy the full figure after all its not my fault either that they are lost i was so looking forward to getting the jacket and shirts i really don't want to fall out over this id be happy to pay shipping again, but i am not rich and i sold stuff to buy just your items surly there is something you can do?

 

[MikeTek]

Just checking to see if these are still available.

Thanks!

Mike

 

[wolfems01]

This is about a Niko Bellic head sculpt and i am interested i purchasing one.

 

[Noah&connor]

Your p.m box is full, interested in shirt and jeans if still available.. Thanks

 

[kriscanonizado]

Interested in shirt & jeans as well.

 

[SheSaMona]

I'm interested!

 

[HeatNation]

Is this still up for grabs?