I think the most likely thing that happened is that Dane posted it, it's been lost in the mail system somewhere and now it's been too long to follow up on. It was the accusation that it was never posted , the demanding nature that Dane needs to provide a refund when he's done nothing wrong and the derogatory name calling by calling someone "Poncho" that rubbed people's fur the wrong way.
If it had been approached in a much calmer , less accusatory manner this thread would not have gone the way it did.