I think communication is absolutely key in these situations, but you yourself have argued that the nature of the 1/6 industry is that typical timelines you wouldn't accept from other industries don't apply (hence the problems you ran across with Paypal). You say 4 months for clothing is unacceptable, but 6-7 months for a full figure is? I don't see where you can easily draw that line. But I am sure Yunsil's issue is not related to complexity of the outfit, but rather her being overwhelmed/backlogged with other work, which applies to the Denny Kims and Betomatalis of the world, as well. I still don't think taking all that much money upfront is all that cool, but it's the nature of things, and something customers implicitly accept going in if they pay. But having said all that, if folks are waiting to hear about the status, then that's something the artist should be able to supply IMO, after money has changed hands.